Physiotherapist Leicester

Frequently Asked Questions (FAQ)

Do I need to see my doctor first?

No, you may consult a Chartered Physiotherapist in private practice without a doctor's referral.

How do I make an appointment?

Please telephone 01455 285949. We can answer general enquiries by e-mail, however if you wish to make an appointment you will be able to arrange a convenient time more quickly by telephone.

What happens if I need to change an appointment?

Please telephone us with as much notice as possible, at least 24 hours, and we will offer you an alternative time and/or date. If you fail to give 24 hours notice, or do not attend your appointment, you will be liable for a cancellation fee. (This is standard practice in most clinics because it is difficult to offer that appointment to another patient with less notice.)

How much will it cost?

We charge competitive rates and our fee structure is monitored by the Organisation of Chartered Physiotherapists in Private Practice.


How do I pay for my physiotherapy treatment?

Please pay for each session that you attend at the time. We accept cash or cheque. To keep costs down, we do not accept credit or debit cards.

What if I have medical insurance?

If you have medical insurance we may be able to invoice the insurance
company directly. We are approved by all of the medical insurance providers including BUPA, AXAPPP, Aviva, Pruhealth, Simply Health and Cigna etc. Please check with your insurer's help-line to confirm your level of cover and whether you have an excess to pay. Please bring your insurance pre-authorisation and policy numbers to your first appointment.


Am I too young or old for physiotherapy treatment?

We are unable to treat babies and very young children but there is no upper age limit. Parents are requested to accompany children under sixteen.

What should I wear when I come for treatment?

That is entirely up to you. If we are examining your back you may be required to undress to your underwear on the first assessment but subsequently just the part of your spine to be treated may need to be exposed. If we are examining your knee you may like to wear a pair of shorts. Your privacy and dignity will always be respected.

What should I bring when I come for treatment?

Please bring a list of any medication that you are taking. Please bring method of payment or your Insurance details. Please bring your diary so that we can make your next appointment to suit your other commitments.